TukangNow provides a platform to connect you with customers but does not guarantee a specific volume of leads or income.
You must provide true and accurate information, including your business name, contact details, and identification documents.
TukangNow reserves the right to approve or reject any vendor application based on our internal vetting process (usually 24-48 hours).
You are responsible for maintaining any licenses or certifications required by Malaysian law to perform your services.
You are expected to perform work with professional skill and care.
You must arrive at the scheduled time. Repeated lateness or "no-shows" will result in account suspension.
All primary communication regarding bookings should be handled professionally.
Customers pay a deposit through TukangNow to secure a booking.
TukangNow will hold the total payment securely. Funds will only be released to the Vendor once the service is marked as "Completed" and verified by the customer or through proof of work.
Vendors are strictly prohibited from requesting or accepting direct cash payments from customers for services booked through the platform.
Once a job is completed and closed in the system, the funds (minus platform commission) will be moved to the Vendor's "Pending Balance."
Payouts to the Vendor's registered bank account will be processed within 3 to 5 business days after job completion.
If a customer raises a dispute regarding the quality of work, TukangNow reserves the right to withhold the payment until a resolution is reached.
TukangNow will deduct a service fee 5% from the total job value before releasing the remaining balance to the Vendor. The amount displayed to the Vendor before accepting a job is the "Nett Payout" they will receive.
If a customer cancels after a certain timeframe, the deposit fee may be paid to the Vendor as compensation for their loss job.
If the Vendor fails to show up, the full payment will be refunded to the customer, and the Vendor may face account suspension.
We collect and store your bank account information (Account Name, Bank Name, Account Number) solely for the purpose of transferring your earned funds.
